Support Appointments Patient Recalll Contact Lenses
Till & VAT Accounts Dispensing Marketing Statistics
Clinical & Imaging Stock
Case Study



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Support

 

“An Expert On Hand When You Need One”;

  • Our software does not time expire.

  • You do not have to remain in support to continue to use our software.

  • We do not charge support for extra modules used.

  • Full software support costs set at a reasonable level, and is independent of what modules you have.

  • A full multi user system with dial up support is independent of how many users on a network.

  • Upgrades are free of charge where appropriate - Depending on operating system and database version

  • A real human being on the phone 9.00am – 5.30pm weekdays.

  • Saturday support before 1.00pm for emergencies.

  • Direct mobile phone line out of these hours. (9.00am – 5.30pm)

You are never alone when you use our software. You have full technical support as well as access to professional people who understand what it is like to run a practice. You will find we have invaluable suggestions on a wide range of practice management related issues such as VAT, mail-shots, marketing, telephone systems, stock mark-up, end of year accounts…….

With our secure Online Support we can actually see what is on your screen. This means that our support team can see what you are seeing at the same time as explaining it to you. – “It’s like having someone sitting next to you”.

PCS Cheltenham's Helpdesk supports hundreds of sites, harnessing the latest in communication technology, questions are are quickly answered using the latest internet resources and secure dial up software. This technology allows our support team to answer many questions by demonstrating the issue 'live' on the users own system. Thorough testing and commisioning of all systems prior to going live in your practice means that the system you recieve is ready from the moment it reaches you.

Physical location is no longer a hinderance in the technological world - meaning whether you are part of a small private practice, or larger group of independant practices spread over many locations, PCS Cheltenham has the most comprehensive Practice Management solution for you.